PrivacyPolicy

Last updated: January 2025

ESON Service (“we”, “our”, or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Spanish data protection laws.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

The data controller responsible for your personal data is:

When you use our contact form or request our services, we collect the following personal information:

• Name: To identify you and personalize our communication
• Email Address: To respond to your inquiries and send service information
• Phone Number: To contact you regarding your property care needs and service requests

We only collect personal data that is necessary for providing our property management services and responding to your inquiries.

We process your personal data based on the following legal grounds under GDPR:

• Consent (Article 6(1)(a) GDPR): When you submit the contact form, you provide explicit consent for us to process your personal data
• Legitimate Interest (Article 6(1)(f) GDPR): To respond to your inquiries and provide information about our services
• Contract Performance (Article 6(1)(b) GDPR): When necessary to fulfill service agreements with you

We use your personal information for the following purposes:

• To respond to your inquiries and service requests
• To provide property management and maintenance services
• To communicate with you about our services
• To send service updates and important notifications
• To improve our website and services
• To comply with legal obligations

We will never sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• Secure SSL/TLS encryption for data transmission
• Access controls and authentication measures
• Regular security assessments and updates
• Staff training on data protection and privacy

Your data is stored securely and retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law

We retain your personal data for the following periods:

• Contact Form Submissions: Up to 2 years from the date of submission, unless you become a client
• Client Data: For the duration of our service relationship and up to 6 years after termination for legal and accounting purposes
• Marketing Communications: Until you withdraw consent or unsubscribe

After the retention period expires, we will securely delete or anonymize your personal data.

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access (Article 15): Request a copy of the personal data we hold about you
• Right to Rectification (Article 16): Request correction of inaccurate or incomplete data
• Right to Erasure (Article 17): Request deletion of your personal data (“right to be forgotten”)
• Right to Restriction (Article 18): Request limitation of processing of your data
• Right to Data Portability (Article 20): Receive your data in a structured, commonly used format
• Right to Object (Article 21): Object to processing of your personal data
• Right to Withdraw Consent (Article 7): Withdraw your consent at any time

To exercise any of these rights, please contact us at info@esonservice.com or +34 633 496 938. We will respond to your request within one month.

We may share your personal data with trusted third-party service providers who assist us in operating our website and providing our services:

• Email service providers for communication
• Cloud storage providers for secure data storage
• Analytics services to improve our website (anonymized data)

These third parties are contractually obligated to protect your data and use it only for the purposes we specify. We ensure they comply with GDPR requirements.

Your personal data is primarily stored and processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: To understand how visitors use our website (anonymized)

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos – AEPD):

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Your privacy matters to us. We are committed to protecting your personal data and respecting your privacy rights. If you have any concerns or questions, please don’t hesitate to contact us.