Help Center

Frequently Asked Questions

Find answers to common questions about our property care, maintenance, and installation services in Mallorca.

ESON Service has been caring for Mallorca properties since 2020. We\'ve built a strong reputation for reliability, professionalism, and exceptional service quality. Our team combines local knowledge with international standards to provide the best property care solutions.
We work with all types of properties including vacation homes, permanent residences, rental properties, commercial properties, and investment properties. We understand the unique needs of each property type and tailor our services accordingly.
Our multilingual team speaks English, Spanish, German, and Swedish fluently. This ensures clear communication with property owners from around the world and helps us provide seamless service to our international clientele.
Yes, ESON Service is fully licensed and insured. We carry comprehensive liability insurance and all our technicians are properly certified for their respective specialties. Your property and peace of mind are protected when you work with us.
Our comprehensive property management includes regular inspections, maintenance coordination, emergency response, bill payment, vendor management, cleaning coordination, garden and pool care, security checks, and detailed reporting. We act as your eyes and ears on the island, ensuring your property is always in perfect condition.
Inspection frequency depends on your needs and property type. We typically recommend monthly inspections for vacation properties, bi-weekly for rental properties, and quarterly for permanent residences with regular maintenance. Custom schedules are available based on your specific requirements.
Our pool maintenance includes water testing and chemical balancing, skimming and cleaning, vacuuming, filter cleaning, equipment inspection, leak detection, seasonal opening and closing, and emergency repairs. We ensure your pool is always crystal clear and ready to enjoy.
Yes, we offer 24/7 emergency response for urgent issues like water leaks, electrical problems, security concerns, storm damage, and heating/cooling failures. Our team is always available to protect your property and minimize damage in emergency situations.
Absolutely! We work with a trusted network of specialists including electricians, plumbers, gardeners, cleaners, and contractors. We coordinate all services, supervise work quality, and ensure everything is completed to the highest standards.
Our secure key management system includes professional key storage, access logging, guest coordination, service provider access, emergency key availability, and digital tracking. We ensure authorized access while maintaining complete security and providing you with detailed access reports.
Yes, our garden services include lawn care, plant maintenance, irrigation system management, seasonal planting, tree and shrub pruning, pest control, and landscape design. We understand Mallorca\'s Mediterranean climate and choose plants that thrive while conserving water.
ESON Installation specializes in plumbing, heating, and air conditioning systems. We handle new installations, system upgrades, repairs, maintenance, and emergency services. Our certified technicians ensure all work meets Spanish building codes and manufacturer specifications.
Yes! We\'re proud to offer installation of the revolutionary Orbital shower system, which reduces water consumption by up to 90% while improving the shower experience. We also install other water-saving technologies including efficient fixtures, rainwater harvesting systems, and smart irrigation controllers.
Absolutely. We service all major brands of heating and air conditioning systems. Our maintenance services include cleaning, filter replacement, refrigerant checks, efficiency testing, and preventive care to extend system life and reduce energy costs.
A standard residential air conditioning installation typically takes 1-2 days, depending on the system size and complexity. We provide detailed timelines during the quote process and work efficiently to minimize disruption to your property.
Yes, all our installation work comes with comprehensive warranties. Equipment carries manufacturer warranties (typically 2-5 years), and our workmanship is guaranteed for a minimum of 2 years. We stand behind the quality of our work and will address any issues promptly.
Definitely! We specialize in energy-efficient solutions including high-efficiency HVAC systems, solar water heating, smart thermostats, improved insulation, and water-saving technologies. These upgrades reduce utility costs and environmental impact while increasing property value.
Property management pricing varies based on property size, location, and service frequency. We offer customized packages starting from basic monthly inspections to comprehensive full-service management. Contact us for a personalized quote based on your specific needs.
Initial consultations and quotes are completely free with no obligation. We\'ll visit your property, assess your needs, and provide a detailed proposal. You only pay when you decide to proceed with our services.
No hidden fees, ever. We provide transparent, detailed quotes that include all costs. Any additional work beyond the agreed scope requires your approval before we proceed. You\'ll always know exactly what you\'re paying for.
Yes! We offer package deals for combined services (e.g., property management + pool care + gardening) and discounts for annual contracts. Long-term clients also benefit from preferential rates and priority scheduling.
We accept bank transfers, credit cards, and direct debit for regular services. For international clients, we can accommodate various payment methods. Invoices are provided electronically with detailed breakdowns of all services.
For regular maintenance services, we recommend booking at least 1-2 weeks in advance. For major installations or renovations, 3-4 weeks notice is ideal. However, we always try to accommodate urgent requests and offer emergency services for critical situations.
Absolutely! Most of our clients are off-island when we provide services. We coordinate everything remotely, provide photo/video updates, and send detailed reports after each visit. You can manage your property care from anywhere in the world.
We understand plans change. For regular services, we ask for 24-48 hours notice for cancellations or rescheduling. For major installations, we require 1 week notice. We\'re flexible and will work with you to find alternative dates that suit your schedule.
Our regular services are Monday-Friday, 8:00-18:00. However, we offer weekend and holiday services for emergencies and by special arrangement. Emergency response is available 24/7, 365 days a year.
Getting started is easy! Contact us via phone, WhatsApp, email, or our website contact form. We\'ll schedule a free consultation to discuss your needs, visit your property if needed, and provide a detailed proposal. Once you approve, we can typically start services within 1-2 weeks.
Yes! We understand every property is unique. We create customized service packages tailored to your specific requirements, budget, and schedule. Whether you need weekly pool service, monthly inspections, or comprehensive year-round management, we\'ll design the perfect solution for you.
Yes, communication is a priority. We provide detailed reports after each service visit, including photos, completed tasks, issues found, and recommendations. You\'ll also receive regular updates via email or WhatsApp, and can contact us anytime with questions or concerns.

Still Have Questions?

Can't find the answer you're looking for? Our friendly team is here to help. Contact us and we'll get back to you as soon as possible.

WhatsApp Us Email Us